What Does a Free IT Assessment Actually Cover? (DFW Guide)

If you've seen an offer for a 'free IT assessment' and wondered what it actually involves — or whether it's worth your time — this guide is for you. At American IT Support, we offer free IT assessments to Dallas–Fort Worth businesses because we believe every business owner deserves honest, clear information about their technology. Here's exactly what we cover.

Network and infrastructure review

We start by mapping your network — what devices are connected, how traffic flows, where the bottlenecks are, and whether your hardware is approaching end-of-life. Aging switches, routers, and servers are among the most common causes of downtime for DFW businesses, and most owners don't know there's a problem until something fails. We'll flag anything that needs attention and explain what the risk is in plain English.

Cybersecurity gap analysis

This is often the most eye-opening part of the assessment. We check for unpatched software and operating systems, weak or reused passwords, missing multi-factor authentication, open ports and firewall misconfigurations, and ransomware exposure and phishing vulnerability. You don't need to be a large company to be a target. Small and medium businesses in Texas are frequently targeted precisely because attackers assume their defenses are weaker.

Backup and disaster recovery check

We verify that your backups are actually running, that the data is recoverable, and that you have a realistic plan for getting back online after an outage or attack. Many businesses are surprised to discover their backup system hasn't been working correctly for months.

Microsoft 365 and cloud audit

If your business uses Microsoft 365 — and most DFW businesses do — we review your licensing, security settings, and configuration. Common issues include unused licenses, disabled security features, and misconfigured sharing settings that expose sensitive data.

Help desk and support evaluation

We assess how your team gets IT help today: how long they wait, what kinds of problems they face most often, and where the gaps are. This gives us a clear picture of where managed IT support would have the biggest impact on your team's productivity.

What you get at the end

After the assessment, you receive a written findings report — a plain-English summary of everything we found, what it means for your business, and what we'd recommend. You keep the report regardless of whether you choose to work with us. There's no sales pressure and no obligation. Our goal is to give you the information you need to make a smart decision about your technology.

American IT Support is offering free IT assessments for Dallas–Fort Worth businesses for a limited time. Spots are limited and the offer ends September 7.